ASOA Course: Enhancing Patient Engagement: Staff to Patient Interaction

Monday, April 28, 2014: 9:15 AM-10:15 AM
Room 104A (Boston Convention and Exhibition Center)

Narrative Responses:

Course Description
Course will teach strategies that help physicians and staff communicate more clearly, efficiently and respectfully so patients feel understood, appreciated and engaged in their health care.  The Program includes slides, video demonstrations and handouts for attendees.

Instructor:
Michael Besserman
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