T&N Course  Identifying and Managing Difficult Patients

Sunday, April 19, 2015: 3:30 PM-4:30 PM
Room 31ABC (San Diego Convention Center)

Synopsis & Educational Value
Course will offer strategies for dealing with unhappy patients effectively and efficiently. Unhappy patients can pose a professional liability risk to a practice due to the behaviors exhibited. Identifying these patients early, and managing them effectively, helps improve the quality of care provided, creates better communication, and improves compliance.

Michelle Pineda, MBA
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