Optical Business Turnaround Case Study

Sunday, April 19, 2015: 3:30 PM-4:30 PM
Room 29AB (San Diego Convention Center)

Course Description
Course will provide a case study of an optical department turnaround in a large integrated ophthalmic and optometric practice.  The course will review pre-turnaround statistical benchmarking and structure as well as post-turnaround performance and structure.  Course will define key steps to analyze optical performance and to manage the change process that produces success.

James Dawes, MHA, CMPE, COE