The Patient Experience: A Walk in Their Shoes

Tuesday, April 21, 2015: 10:30 AM-11:30 AM
Room 30AB (San Diego Convention Center)

Course Description
Course will be an interactive exploration of the fundamental differences between the patient experience and the customer experience. We will examine the quality and value of all patient interactions covering the entire patient-provider relationship starting with the initial phone inquiry.

Angela Marie Lehmkuhle, LDO