Healthcare the Disney Way: Powerful Principles to Boost Patient Satisfaction

Friday, April 17, 2015: 8:00 AM-5:00 PM
Room 4 (San Diego Convention Center)

Course Description
With the growing link between patient satisfaction and reimbursement, delivering a quality patient experience is more important than ever.  Learn from a former Disney leader how to quickly increase patient satisfaction ratings by incorporating Disney's proven customer service techniques.

Mark D. Jones